COVID Confident Stays - What our Guests Say

It seems like an age ago but last July we re-opened following 15 weeks of closure with a number of measure in place to create a COVID safe environment for both guests and staff.

In order to ensure our guests felt safe and appreciated the changes we made we sent out a short survey (now closed) to get some feedback.

We asked the following eight questions and invited some general feedback.

• Did you feel safe at the farm     
• Did you find the pre-arrival information helpful
• Were you aware of the enhanced cleaning measures in place for your cottage  
• Was your welcome carried out in a socially distanced way            
• Did you make use of our free COVID Care Pack 
• Do you think we had installed enough hand sanitiser dispensers about the site 
• Were you happy with the new social distancing measures in place at the children's farm

We have now closed the survey but received 27 responses.

You answered as follows:-

• Did you feel safe at the farm?
  • Absolutley, all 27 said yes adding they felt very safe.
• Did you find the pre-arrival information helpful?
  • All 27 said yes.
• Were you aware of the enhanced cleaning measures in place for your cottage? 
  • 25 said yes. 
  • We were sending out quite a lot of necessary information which meant not all was being read.
• Was your welcome carried out in a socially distanced way? 
  • All 27 said yes. 
  • A simple change but necessary to give confidence. 
  • This was also part of the reason for the extra information being sent out.
• Did you make use of our free COVID Care Pack? 
  • 22 said yes. 
  • We placed our care packs on the table along with our usual welcome packs but was aware that most families were bringing their own facemasks and hand sanitiser with them. 
• Do you think we had installed enough hand sanitiser dispensers about the site. 
  • All 27 said yes. 
  • We had spent time walking around our site identifying where hand sanitiser dispensers would bring the most benefit.
• Were you happy with the new social distancing measures in place at the children's farm. 
  • All 27 said yes. 
  • We noticed the new social distancing measures were helping to give children with Autism the space nad quite they find helpful. 
  • We will be looking at how we can keep this in place going forward long after COVID has gone.

Here's some general feedback:-

• We had a super time staying at North Hayne Farm. The covid measures were comprehensive but not intrusive and the experience was fun, enjoyable and relaxed. We will certainly be recommending a stay with you to our friends. Thanks again for a lovely time!
• I think you are all doing the most amazing job ! We all felt very safe and satisfied with the precautions that were in place. We had the best holiday at north hayne farm and can't wait to come back!
• We had an absolutely wonderful stay! Thank you so much for going above and beyond to ensure everywhere was clean and safe, and for being such wonderful hosts. I would have no hesitation in coming back and recommending North Hayne Farm to our friends and family.
• Everything was well organised, clean, fun for all with very friendly, helpful staff. We thoroughly enjoyed our stay and would love to come back again. 

Many thanks to those who provided feedback. While we always make time to speak to our guests it's good to get feedback in this way.

Here's to 2021.